I haven't received a tracking number yet.
If you haven't received a tracking number for your online order, it means we are still processing the shipment. Orders typically leave our warehouse within 1 to 2 business days of being placed.
We ship on weekends as well.
Please note that shipping times may be extended during promotional periods due to high order volumes. You will receive an email with tracking information once your order has been dispatched.
Please see below for more information regarding shipping and delivery times.
If you need further information or assistance, please contact the SFOX support team here, and we will be happy to look into this for you.
Once shipped, delivery via international express service from China takes approximately 5–10 days.
How to clean lenses
Wash directly with clean water and alcohol-free dish soap, hand soap, or body wash, then allow to air dry naturally.
Do your products come with a warranty?
SFOX takes pride in its commitment to high-quality products and manufacturing standards. However, in rare instances, a product may develop a fault. If you believe your product is defective, please contact the SFOX technical team for assistance.
Please note: SFOX offers a 12-month warranty from the date of receipt in all regions; a statutory 24-month warranty applies in Europe.
Warranty coverage and claims for defects do not include normal wear and tear.
Contact: SFOX
*Please note that items purchased online cannot be returned or exchanged at physical stores.
SFOX Crash Replacement
Accidents can happen to anyone. A single crash can instantly damage your beloved gear, but our crash replacement warranty offers you peace of mind. If your SFOX gear is damaged in a crash, you are eligible for a 40% discount on a replacement product.
Contact SFOX and upload photos of the crash and the damaged gear. Once approved, we will issue a discount so you can get back to riding with brand-new SFOX gear.
What you receive
A discount code worth 40% of the original item's price.
The discount is valid for 12 months from the date of issue.
Valid only at sfoxsport.com.
Terms and Conditions
To ensure fairness, please note the following before submitting a claim:
Normal wear and tear is not covered under this program.
Please take photos of the scene immediately after the incident and submit your claim as soon as possible. While there is no strict deadline, we may reject your application if you wait too long.
The 40% replacement discount applies to the price you paid for the original product, based on your transaction records.
This offer applies only to items purchased at sfoxsport.com or in retail stores.
Items purchased from authorized retailers other than SFOX are not eligible.
If you purchased directly from sfoxsport.com, please contact us using the email address associated with your account so we can locate your order history.
If you purchased from an authorized SFOX retailer, you must upload a valid receipt or tax invoice to submit your claim.
How to claim
Email photos of the crash and damaged eyewear, along with proof of purchase, to SFOX.
Verification – Our Customer Experience team will review your claim.
Receive your code – If approved, we will email you a 40% crash replacement discount code.
Replace your gear – Use your code to purchase replacement eyewear at sfoxsport.com.
What materials do you use?
The lenses are made using raw materials from Mitsubishi (Japan), with photochromic films sourced from South Korea and Japan. They feature a 16-layer nano-coating that is both oil- and water-repellent. Frames are crafted from Swiss EMS-TR90 or the eco-friendly Bio-PA12, utilizing a paint-free manufacturing process for greater sustainability. Nose pads are made of medical-grade silicone. Stainless steel screws and titanium-based memory alloys are also used. All materials comply with EU REACH standards for hazardous substances, prioritizing environmental friendliness, health, and safety above all else.
Shipping to the Rest of the World
Zone 1:
Free international express shipping on all orders over $249.
Delivery takes approximately 4–7 days after shipment via international express.
A $45 fee applies to orders under $249.
Zone 2:
Free international express shipping on all orders over $249.
A $25 fee applies to orders under $249.
Delivery takes approximately 4–7 days after shipment.
Zone 3:
Free international express shipping on all orders over $249.
Delivery takes approximately 10–14 days after shipment via international express from China.
A $40 fee applies to orders under $500.
Zone 4:
Free international express shipping on all orders over $1,200.
Delivery takes approximately 4–7 days after shipment via international express from China.
A $75 fee applies to orders under $1,200.
Shipping Destinations by Zone:
Zone 1: USA, Australia, UK, Italy, Germany, Spain.
Zone 2: Cambodia, Canada, Chile, Costa Rica, Guatemala, India (excluding Ladakh), Indonesia, Japan, Laos, Macau SAR, Malaysia, New Caledonia, Paraguay, Peru, Philippines, Sri Lanka, Thailand, Vietnam, Brunei, Azerbaijan, Fiji, Hong Kong SAR.
Zone 3: Brazil, Cayman Islands, India (Ladakh region only), South Africa.
Zone 4: Mexico, Chile, Argentina, UAE, Jordan, Oman, Kuwait, Qatar, Saudi Arabia, Bahrain.
Shipping to Singapore:
Free DHL international express shipping on all orders over SGD 400. A flat shipping fee of SGD 37 applies to orders under SGD 400.
Shipping to Taipei City:
Orders exceeding TWD 10,000 qualify for free international shipping. A shipping fee of TWD 500 applies to orders below TWD 10,000. The estimated delivery time is 10–14 days after shipment.
DHL International Express is available for all orders at a cost of TWD 1,000; however, orders exceeding TWD 40,000 qualify for free DHL International Express shipping. The estimated delivery time is 2–5 days after shipment.
Please click here to contact us if you would like more information about our shipping destinations.
Please note:
SFOX no longer ships to the following countries/regions: Iran, Israel, Jamaica, North Macedonia, Pakistan, Tajikistan, Kazakhstan, Puerto Rico, and Bolivia.
Users in China: Please visit the "SFOX Sports Equipment Flagship Store" on Douyin; our international website does not ship to these regions.
Orders destined for US military bases in Japan and the Pacific region cannot be shipped to addresses within the United States. Please select a local pickup point in the destination country; shipping costs will be calculated based on the destination country's regional zones.
Due to excessive delivery times and reliability issues, we do not offer standard shipping services to Mexico, Chile, Argentina, or the UAE. Currently, DHL Express is the only reliable shipping method available, with a free shipping threshold of USD 2,000. No other standard (non-express) shipping options are currently available for these regions.
All orders are shipped from our warehouse in Xiamen, China.
We are not responsible for any customs duties or taxes in your location. Please contact your local customs authority for more information. Failure to pay customs duties may result in your order being returned to SFOX and incurring additional charges. SFOX reserves the right to pass on to the customer any costs incurred from orders returned due to delivery failure—whether caused by unpaid customs duties, refusal of delivery, or address issues. Such costs may be deducted from any exchange or refund amounts.
SFOX will not alter invoice values for the purpose of reducing or eliminating local customs duties or taxes.
As SFOX is a Chinese company, your order will be settled in USD and converted into your local currency. You may incur international transaction fees; please contact your bank for details. SFOX is not responsible for reimbursing any such fees.
SFOX ships orders daily. Our operational week runs from Monday to Sunday, and you may place orders at any time.
SFOX reserves the right to modify or amend these terms without prior notice.